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Shipping and Delivery

Shipping & Delivery Policy – BTZ Bactozero FZC LLC

At BTZ Bactozero FZC LLC, we aim to provide fast, reliable, and transparent delivery of all orders across the UAE. This Shipping & Delivery Policy explains how and when your orders will be delivered.

1. Delivery Coverage

We offer delivery across all Emirates in the UAE, including:

  • Dubai
  • Sharjah
  • Ajman
  • Abu Dhabi
  • Ras Al Khaimah
  • Umm Al Quwain
  • Fujairah

2. Delivery Timeframes

  • Dubai, Sharjah, Ajman: 1–2 working days
  • Abu Dhabi & Other Emirates: 2–3 working days
  • Remote Areas: 3–5 working days

Delivery times may vary during public holidays, peak seasons, or due to courier delays.

3. Shipping Fees

  • Standard UAE Shipping: AED 10
  • Free delivery for orders above AED 200
  • Shipping fees are displayed at checkout before payment.

4. Order Processing

Orders are processed within 24 hours on working days (Monday–Saturday). Orders placed on weekends or public holidays will be processed on the next working day.

Once processed, you will receive a confirmation message containing:

  • Your order number
  • Delivery status updates
  • Courier tracking information (if available)

5. Delivery Attempts

Our courier will contact you prior to delivery. If the delivery attempt fails:

  • A second attempt will be scheduled
  • If unreachable, the order may be returned to us

Re-delivery fees may apply if the courier cannot reach the customer after multiple attempts.

6. Cash on Delivery (COD)

COD may be available depending on your delivery location. Additional COD service charges may apply as shown at checkout.

7. Incorrect Address / Failed Delivery

Please ensure your delivery address and mobile number are accurate. BTZ Bactozero FZC LLC is not responsible for:

  • Delays caused by incorrect or incomplete address information
  • Orders returned due to unreachable phone number

If the shipment is returned to us, re-shipping charges may apply.

8. Damaged or Missing Items

If your order arrives damaged, defective, or missing items, please notify us within 48 hours with photos or video for verification.

We will arrange:

  • Replacement
  • Store credit
  • Refund (as per our Refund Policy)

9. International Shipping

At this time, we only ship within the United Arab Emirates. International shipping is not available.

10. Contact Details

For order tracking, delivery support, or shipping inquiries, contact us:

📧 Email: info@btzbactozero.com
📞 Phone: +971 55 846 2695
🏢 BTZ Bactozero FZC LLC, Sharjah, UAE

This Shipping & Delivery Policy applies to all purchases made through BTZ Bactozero FZC LLC’s official website and online sales channels.