Frequently Asked Questions – BTZ Bactozero FZC LLC
Here are answers to some of the most common questions about our products, orders, shipping, and returns. If you don’t see your question here, please contact us and we’ll be happy to assist you.
1. How can I place an order?
Orders can be placed directly through our website. Simply select the products you want, add them to your cart, and complete the checkout process using our secure payment methods.
2. What payment methods do you accept?
We accept multiple payment options including:
- Credit/Debit Cards
- Cash on Delivery (COD) within UAE
- Online payment gateways supported at checkout
3. How long does delivery take?
Delivery times within the UAE are as follows:
- Dubai, Sharjah, Ajman: 1–2 working days
- Abu Dhabi & Other Emirates: 2–3 working days
- Remote Areas: 3–5 working days
Delivery times may vary during peak seasons or public holidays.
4. Can I cancel my order?
Orders can be cancelled within 1–2 hours if they have not been processed or shipped. Once shipped, cancellation is no longer possible.
5. What is your return and refund policy?
BTZ Bactozero FZC LLC offers UAE-compliant returns and refunds. You may return unused, unopened products within 7 days. Non-returnable items include opened hygiene products, customized items, and final-sale products. For more details, please see our Refund & Returns Policy.
6. How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the delivery status through our courier partner.
7. What if I receive a damaged or wrong item?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours with photos or video evidence. We will arrange a replacement, store credit, or full refund. Return shipping is covered by BTZ Bactozero FZC LLC for defective or wrong items.
8. Do you ship internationally?
Currently, we only ship within the United Arab Emirates.
9. How can I contact customer support?
You can reach us at:
Phone: +971 55 846 2695
Email: info@btzbactozero.com
Or use our Contact Form.
10. Are your products safe and compliant with UAE regulations?
Yes, all products sold by BTZ Bactozero FZC LLC comply with UAE safety, hygiene, and labeling standards. We ensure that all products meet the highest quality standards.
If your question is not answered here, please contact us and our support team will assist you promptly.