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Refund & Returns Policy

Refund & Returns Policy – BTZ Bactozero FZC LLC

At BTZ Bactozero FZC LLC, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer hassle-free returns and refunds in accordance with UAE consumer protection standards.

1. Overview

This Refund & Returns Policy outlines your rights and our procedures for returns, exchanges, and refunds for purchases made from BTZ Bactozero FZC LLC.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, unopened, and in its original packaging
  • The return request is made within 7 days of delivery
  • You can provide a valid order number or receipt

Non-returnable items include:

  • Opened hygiene products (sprays, sanitizers, personal care items)
  • Used products
  • Customized or special-order items
  • Clearance or final-sale items

3. Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of receiving your order
  • Provide photos or a video for verification

Once approved, we will offer one of the following:

  • Replacement
  • Store credit
  • Full refund

Return shipping is covered by BTZ Bactozero FZC LLC for defective, damaged, or incorrect items.

4. Refund Processing

After we receive and inspect the returned item:

  • Refunds will be issued to the original method of payment
  • Processing time is typically 3–7 working days depending on your bank or payment provider

If the return is not approved based on inspection, the item will be sent back to you.

5. Exchange Policy

Exchanges may be requested for:

  • Wrong item or variant
  • Damaged or defective products
  • Product upgrades (with payment of price difference)

All exchanges are subject to stock availability.

6. Return Shipping Costs

  • BTZ Bactozero FZC LLC covers return shipping for defective, damaged, or incorrect items.
  • The customer covers return shipping costs for change-of-mind requests.

Please ensure items are securely packed to prevent damage during return shipping.

7. Order Cancellations

Orders may be cancelled within 1–2 hours if they have not yet been processed or shipped.

Once an order has been shipped, cancellation is no longer possible.

8. Contact Details (UAE)

For returns, refunds, or assistance, please contact us:

📧 Email: info@btzbactozero.com
📞 Phone: +971 55 846 2695
🏢 Company: BTZ Bactozero FZC LLC, Sharjah, UAE

This policy is valid for all purchases made through BTZ Bactozero FZC LLC’s official website and sales channels.