Terms & Conditions – BTZ Bactozero FZC LLC
Last Updated: [November 11 2025]
1. Introduction
Welcome to BTZ Bactozero FZC LLC (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to these Terms & Conditions, which comply with UAE Consumer Protection Law (Federal Law No. 15 of 2020) and UAE e-commerce regulations.
If you do not agree with these terms, please stop using our website or services.
2. Company Information
Legal Entity: BTZ Bactozero FZC LLC
Registered Address: Ajman, United Arab Emirates
Email: info@btzbactozero.com
Phone: +971 55 846 2695
3. Use of the Website
By using our website, you agree to provide accurate information and avoid fraudulent activities, unauthorized copying, misuse of content, or interference with website functionality. We reserve the right to refuse service or cancel orders that violate these conditions.
4. Product Information
We aim to ensure product images, descriptions, and specifications are accurate. Packaging or color may vary slightly. Stock availability may change without notice. If pricing or listing errors occur, we may cancel or adjust your order in compliance with UAE commercial law.
5. Pricing, VAT & Payments
All prices are listed in AED (United Arab Emirates Dirham). Payments may include credit/debit cards, cash on delivery (if applicable), or approved online gateways. VAT will be displayed clearly at checkout when applicable.
6. Order Acceptance
After placing an order, you will receive a confirmation email acknowledging receipt. This does not guarantee order acceptance. Orders may be cancelled due to payment failure, incorrect information, product unavailability, or suspected fraud.
7. Shipping & Delivery
We work with licensed UAE courier companies for deliveries.
Our responsibility: Proper packaging and accurate order preparation.
Courier responsibility: Delivery timing, customer contact, and handling.
We are not liable for delays caused by the courier, incomplete addresses, or factors beyond our control. Delivery times and fees will appear at checkout.
8. UAE-Compliant Returns, Refunds & Exchanges
Our policy follows the UAE Consumer Protection Law.
8.1 Eligibility for Returns
Returns are accepted within 7 days if the product is unused, unopened, and in its original condition with proof of purchase.
8.2 Non-returnable items
- Opened or used hygiene products (e.g., sprays, personal care)
- Customized or special-order items
- Clearance or final sale items
8.3 Defective, Damaged, or Wrong Items
If you receive a defective or incorrect product, contact us within 48 hours with photos or video. We will offer a replacement, store credit, or full refund. Shipping is covered by BTZ Bactozero FZC LLC for defective/wrong items.
8.4 Change of Mind
For change-of-mind returns, the customer is responsible for return shipping.
8.5 Refund Processing
Approved refunds will be issued to the original payment method within 3–7 working days.
9. Consumer Rights (UAE Law)
UAE law guarantees your rights to accurate product information, transparent pricing, safe products, and refunds or replacements for defective items. We fully comply with UAE Consumer Protection regulations.
10. Limitation of Liability
We are not responsible for misuse of products, allergic reactions, courier delays, or third-party issues. Our liability is limited to the amount paid for the order, as permitted by UAE law.
11. Intellectual Property
All website content, including text, designs, images, logos, and branding, is the property of BTZ Bactozero FZC LLC. Unauthorized use is prohibited.
12. Privacy & Data Protection
We comply with UAE privacy regulations. Customer data is used only for order processing and communication and is never sold or shared with third parties.
13. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the United Arab Emirates. Disputes will follow this order:
- Contacting our support team
- Escalation to the UAE Consumer Protection Department
- Resolution through UAE courts if necessary
14. Amendments
We may update these Terms & Conditions at any time. Updates take effect once published on the website.
15. Contact Information
If you have any questions or concerns, please contact us:
Email: info@btzbactozero.com
Phone: +971 55 846 2695
Address: BTZ Bactozero FZC LLC, Ajman, United Arab Emirates